A YEAR OF INNOVATION
MESSAGE FROM THE GENERAL MANAGER
I am very proud of the Calgary Parking Authority team and the 2019 successes we achieved while serving Calgarians and our stakeholders. Supporting the CPA’s three strategic pillars:
- Innovating to Improve
- Planning for the Future
- Meeting the Parking Needs in the Communities We Serve
There is much we accomplished together for, and with our stakeholders.
The CPA returned a record $24.6 million to The City of Calgary in 2019 despite the economic downturn that continued to challenge our city. Our success is the direct result of dedicated efforts by our more than 250 employees and responsible guidance by the CPA Committee.
Thank you to the loyal customers who choose to park with us and play a role in ensuring that every dollar generated above our operating costs is returned to The City of Calgary to fund important community initiatives such as parks and libraries.
Together with our partners the Calgary Municipal Land Corporation (CMLC) and Platform Calgary, we celebrated the start of 2019 with the ground-breaking of construction on the 9th Avenue Parkade. This innovative structure will be home to over 500 covered parking stalls in support of several award-winning facilities surrounding City Hall including the new Central Library and Studio Bell, home of the National Music Centre. We are a proud partner in the revitalization of the East Village and look forward to opening this forward-thinking facility to all Calgarians by mid-2021.
Significant enhancements were made to the Residential Parking Permit (RPP) program in 2019. We introduced improvements to the MyParking App that allowed residents with visitor permits to start and stop visitor parking sessions quickly and conveniently on their cell phones. Demonstrating the CPA’s commitment to customer experience, this was an enhancement that residents asked for and one that we were excited to develop and deliver.
The CPA’s Community Sponsorship Program also saw enhancements,including a focus on transportation and mobility related projects exclusivelythis year. This allowed the CPA to promote our focus on safe and equitable parking options, while also bringing awareness to some amazing local groups and the noteworthy contributions they have made in the communities we serve. We are proud to have provided a total of $33,000 in funding to 19 local grassroots groups that share our love for this city and echo our commitment to making it a great place to live, work, play, and park!
When I reflect on the CPA’s many accomplishments in 2019, the common thread is a strong focus on customer service. This focus is reflected in our 2019 customer satisfaction survey results, where fully 95% of respondents rated the CPA services as either good or very good. The CPA customers come in many different forms-- downtown office workers with monthly passes, Residential Parking Permit users, bike commuters, and MyParking App users --and we value them all. We recognize that Calgarians have options when it comes to parking and we are grateful to be their parking provider of choice.
At the time of this report, we find ourselves under extraordinary and challenging times due to the COVID-19 pandemic. As we have done so many times before, Calgarians will persevere and come back stronger than ever, and the CPA will be there to support our city’s return. In the meantime,we continue to adapt to the evolving landscape while keeping the health and safety of our employees, customers, and the citizens of Calgary our top priority.
Thank you to the citizens of Calgary for your support in making 2019 another tremendous year for the CPA. We look forward to serving you in 2020 and beyond!