2019 Calgary Parking Authority

Successes.

Learn about what we achieved this year.

ATB Campus

ParkPlus

ATB Campus

The CPA provides enforcement for and manages daily, hourly and monthly parking at the ATB Campus. Located at the intersection of Métis Trail and 64 Avenue NE, the site contains 700 stalls and provides flexible parking options for both staff and visitors.

Kelowna

ParkPlus

Kelowna

Our relationship with the City of Kelowna began with the municipality pilot testing our monthly parking system to determine its suitability for their parking operations. We are proud that Kelowna will be using our system to manage parking lots in 2020.

Inglewood

ParkPlus

Inglewood

The CPA partnered with Landstar to manage the parking supply at this inner-city lot in Inglewood. With just 19 stalls at a prime location on 9th Avenue SE, compliance is the key to successfully managing parking turnover at this site.

Lot 82

ParkPlus

Lot 82

The CPA is excited to provide parking services to local businesses in the area of 17th Avenue and 4th Street at Lot 82. This 130-stall location brings all the benefits of ParkPlus technology to the communities of Mission, Cliff Bungalow and the Beltline.

Southern Alberta Jubilee Auditorium

ParkPlus

Southern Alberta Jubilee Auditorium

We are thrilled to provide parking management services to the Southern Alberta Jubilee Auditorium. With over 800 parking stalls, including a six-level parkade, the CPA supports daily operations as well as monthly and yearly parkers.

Successes

ParkPlus

University District

The CPA is proud to work with West Campus Development to provide parking services in the University District. We are currently managing parking operations on a 214-stall surface parking lot with plans to expand to meet the growing complement of commercial and residential options in this vibrant community.

Brookfield Residential YMCA at Seton

ParkPlus

Brookfield Residential YMCA at Seton

The CPA is supporting Calgary’s newest health and wellness facility, the YMCA in Seton, by providing parking and enforcement services in this 996-stall lot. Our goal is to ensure convenient parking for patrons in a flexible manner.

Residential Parking Permit Improvements

Customer Service Enhancements

Residential Parking Permit Improvements

2019 marked a milestone for the CPA’s online Residential Parking Permit system. Not only has it been two years since the system transitioned from paper to electronic permits, but it was also the first time residents were able to start and stop visitors parking sessions on their cell phones. In response to citizen feedback, our team of developers added features to allow this fast and easy way to manage visitor sessions through the MyParking App, which is already used by Calgarians to pay for parking on street and in our parkades and surface lots.

2019

STATISTICS

46,425

ParkPlus Account Sign-ups

61,495

MyParking App Transactions

40,636

Active Digital Residential Parking Permits

7,843,066

Parking Sessions

6,900

On-Street Stalls

7,900

Off-Street Stalls

4,100

Monthly Contract Stalls

48

EV Chargers

230

Bicycle Parking Stalls

"So the parking elf gave us 2 free hours in Kensington (thanks @CalgaryParking) then these guys came along"

@WhereToLady on Twitter

“Called today to request that the @CalgaryParking School Patrol to visit our school. I am very grateful that they have developed this service.”

@ChandramThomas on Twitter

“Updated my @CalgaryParking app this morning with shocking amounts of ease! Love the new residential integration!”

 @timnguyen_co on Twitter

“So nice to have the residential visitor parking function on the @CalgaryParking MyParking  app!!!!  So much better than the mobile website.”

@Joshyyc on Twitter

“Really impressed by @CalgaryParking ’s lost receipt procedure. When reconciling my pcard, I can easily contact them & get a reply within minutes with the missing receipt. Thanks so much for your efficiency & great service! #yyc”

@book_traveller on Twitter

“@CalgaryParking so excited to see a bunch of EV chargers in the parkade today!”

@angdean23 on Twitter

“And that's a wrap, another year of Stampede enjoyed and survived in @ramsaycalgary. Thanks to everyone that supported our school fundraiser. And thanks to @CalgaryPolice, @CalgaryParking and Calgary Roads for keeping it enjoyable foreveryone.”

@erin_joslin on Twitter

2019

CUSTOMER
EXPERIENCE.

95%

Say the quality of all the services the CPA provides is good or very good.

90%

Are satisfied with the overall safety of surface lots and parkades.

76%

Agree the CPA provides excellent customer service.

96% - 95%

Are satisfied with their overall parking experience at the CPA surface lots and parkades, respectively.

92%

MyParking App approval ratings have increased by 2.4 stars in the last year, with a 92% satisfaction rating from current customers.

84%

Of customers prefer to activate/deactivate their parking sessions via the MyParking App.
CPA

Copyright © 2020 Calgary Parking Authority