Explore more of what the Calgary Parking Authority accomplished this year.
Making a positive contribution to the communities we serve lies at the core of our Mission and Vision.
Innovative Platform Parkade rises up to meet the evolving needs of Calgary today and in years to come.
The CPA embarked on a strategy to improve efficiency and enhance the customer service experience.
The Calgary Parking Authority (CPA) is proud to offer a Sponsorship Program which funds parking, transportation or mobility related projects within Calgary that benefit members of the community. In 2021, our Sponsorship Program was recognized by the Canadian Parking Association with an Innovation in Parking Operations & Programs Award. Read more about this award from the Canadian Parking Association.
After launching the MyParking Services system in 2020, the CPA worked to successfully transition all monthly parkers from Park Online to the new MyParking Services system. Our monthly parkers are now able to use the simpler and more convenient MyParking Services system moving forward. In total, the team seamlessly transitioned more than 550 monthly accounts, supporting customers as they logged in for the first time and highlighting the benefits of the new system.
A pilot project was initiated in 2021 to introduce E-bike parking patrol units. This initiative was undertaken to improve officer efficiency, including the ability to work in areas of the city that are generally too congested for officers in vehicles while monitoring a larger area than one on foot patrol; increase officer presence and approachability in the community; and support sustainable business operations. E-bike units are intended to operate in higher density areas in and around the downtown core, as well as in conjunction with large city festivals, like the Calgary Stampede. As a result of the successful pilot, full use of E-bike patrol teams will occur in 2022. These teams will also engage with the public when appropriate as ambassadors for The City, assisting with all parking related matters and other general matters as needed.
The CPA received an International Parking & Mobility Institute (IPMI) 2021 Award of Excellence for Best Design/Implementation of a Surface Lot for PARK PARK (Lot 43). We are proud that our vision to reimagine what a parking lot could look like, in collaboration with the Inglewood Business Improvement Area, the Calgary Municipal Land Corporation and Public City Architecture Inc., was recognized with this award. PARK PARK dares to challenge the traditional limitations of urban space and reinvents a 30-stall surface lot in the historic neighbourhood of Inglewood. PARK PARK is part play and part parking lot. Vibrant colours, sport and recreation areas, and seating space offer a place for community gathering while still meeting parking needs for this vibrant inner-city neighbourhood. View the full award details in the 2021 Awards of Excellence Feature here.
We continue to look for ways to meet the evolving requirements of parkers. As parking needs and patterns continue to shift and vary, the Flex Pass offers parkers who may not require a full month of parking 10 weekday parking sessions in a calendar month at a discounted rate. In 2021, we saw significant uptake of this flexible offering as employees continued to work remotely from time to time in response to the pandemic.
Located on First Street between Fourth and Fifth Avenue in the southwest, Lot 40 is a central parkade servicing downtown businesses with close proximity to Calgary’s Chinatown district. At the start of the year, we began a rehabilitation project in the Lot 40 Parkade. This work was able to improve operational aspects of the parkade, including lighting, mechanical, structural upgrades and general aesthetic improvements.
After its initial opening in October 2020, High Park marked another milestone in September 2021 with the grand opening of phase two of the multi-year project which invites visitors to take advantage of the new rooftop public park and event space in the Beltline, which serves as an exciting destination for residents and visitors to the city alike. The park, which is located on the 90,000 sq ft (2-acre) rooftop of the City Centre Parkade located at 340 10 Ave SW was launched by the Beltline Neighbourhoods Association in partnership with the Calgary Parking Authority and Public City Architecture. New features include numerous play stations including a seesaw, stationary bikes, swings, ping pong, corn hole, tetherball and more. For more information, visit highparkyyc.org.
The second phase of the Impound Lot reconfiguration project began in April of 2021 in our ongoing efforts to increase capacity and efficiency, improve operational aspects and the safety of the facility, and ultimately, better meet the parking needs of our community and customers. This project included re-grading, improving lighting, electrical and security operations, and upgrading the stormwater system in portions of the Main Yard. This phase also included laying new asphalt, painting and signage and introduced a second access for visitors along Manchester Road SE.
In 2021, the CPA was recognized as an employer of choice for recent grads by The Career Directory. The Career Directory is "Canada's longest-running employment guide for new graduates. Each year, the editorial team at the Canada's Top 100 Employers project reviews thousands of employers to determine the academic qualifications they actively seek in young job-seekers".
The ParkPlus System went live at Britannia Crossing, located at the corner of Elbow Drive and 50th Avenue SW, on June 1, 2021. This facility contains a timed surface lot and 90 minutes of free underground parking for patrons to the facility.
Findings from this annual survey serve as an important tool for understanding the needs and perspectives of our customers and help to identify areas for improvement.
In this survey, we heard that 94 percent of our customers were satisfied with our surface lots and parkades, and that 90 percent agree that the CPA provided good quality of services.
Check out our downloads section to see a snapshot of our Customer Satisfaction Survey results.
