Explore more of what the Calgary Parking Authority accomplished this year.

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Innovation in Parking Operations & Programs Award

Innovation in Parking Operations & Programs Award

The Calgary Parking Authority (CPA) is proud to offer a Sponsorship Program which funds parking, transportation or mobility related projects within Calgary that benefit members of the community. In 2021, our Sponsorship Program was recognized by the Canadian Parking Association with an Innovation in Parking Operations & Programs Award. Read more about this award from the Canadian Parking Association.

MyParking Services

MyParking Services

After launching the MyParking Services system in 2020, the CPA worked to successfully transition all monthly parkers from Park Online to the new MyParking Services system. Our monthly parkers are now able to use the simpler and more convenient MyParking Services system moving forward. In total, the team seamlessly transitioned more than 550 monthly accounts, supporting customers as they logged in for the first time and highlighting the benefits of the new system.

E-Bikes Calgary

E-bikes Pilot Project

A pilot project was initiated in 2021 to introduce E-bike parking patrol units. This initiative was undertaken to improve officer efficiency, including the ability to work in areas of the city that are generally too congested for officers in vehicles while monitoring a larger area than one on foot patrol; increase officer presence and approachability in the community; and support sustainable business operations. E-bike units are intended to operate in higher density areas in and around the downtown core, as well as in conjunction with large city festivals, like the Calgary Stampede. As a result of the successful pilot, full use of E-bike patrol teams will occur in 2022. These teams will also engage with the public when appropriate as ambassadors for The City, assisting with all parking related matters and other general matters as needed.

Park Park Calgary

PARK PARK International Award of Excellence

The CPA received an International Parking & Mobility Institute (IPMI) 2021 Award of Excellence for Best Design/Implementation of a Surface Lot for PARK PARK (Lot 43). We are proud that our vision to reimagine what a parking lot could look like, in collaboration with the Inglewood Business Improvement Area, the Calgary Municipal Land Corporation and Public City Architecture Inc., was recognized with this award. PARK PARK dares to challenge the traditional limitations of urban space and reinvents a 30-stall surface lot in the historic neighbourhood of Inglewood. PARK PARK is part play and part parking lot. Vibrant colours, sport and recreation areas, and seating space offer a place for community gathering while still meeting parking needs for this vibrant inner-city neighbourhood. View the full award details in the 2021 Awards of Excellence Feature here.

Calgary Flex Pass

Flex Pass Improvements

We continue to look for ways to meet the evolving requirements of parkers. As parking needs and patterns continue to shift and vary, the Flex Pass offers parkers who may not require a full month of parking 10 weekday parking sessions in a calendar month at a discounted rate. In 2021, we saw significant uptake of this flexible offering as employees continued to work remotely from time to time in response to the pandemic.

Lot 40 Parkade

Lot 40 Parkade Update

Located on First Street between Fourth and Fifth Avenue in the southwest, Lot 40 is a central parkade servicing downtown businesses with close proximity to Calgary’s Chinatown district. At the start of the year, we began a rehabilitation project in the Lot 40 Parkade. This work was able to improve operational aspects of the parkade, including lighting, mechanical, structural upgrades and general aesthetic improvements.

High Park Calgary

High Park Phase 2 Opens

After its initial opening in October 2020, High Park marked another milestone in September 2021 with the grand opening of phase two of the multi-year project which invites visitors to take advantage of the new rooftop public park and event space in the Beltline, which serves as an exciting destination for residents and visitors to the city alike. The park, which is located on the 90,000 sq ft (2-acre) rooftop of the City Centre Parkade located at 340 10 Ave SW was launched by the Beltline Neighbourhoods Association in partnership with the Calgary Parking Authority and Public City Architecture. New features include numerous play stations including a seesaw, stationary bikes, swings, ping pong, corn hole, tetherball and more. For more information, visit

Calgary Parking Authority

Impound Lot Reconfiguration Project

The second phase of the Impound Lot reconfiguration project began in April of 2021 in our ongoing efforts to increase capacity and efficiency, improve operational aspects and the safety of the facility, and ultimately, better meet the parking needs of our community and customers. This project included re-grading, improving lighting, electrical and security operations, and upgrading the stormwater system in portions of the Main Yard. This phase also included laying new asphalt, painting and signage and introduced a second access for visitors along Manchester Road SE.

The Career Directory

Employer of Choice

In 2021, the CPA was recognized as an employer of choice for recent grads by The Career Directory. The Career Directory is "Canada's longest-running employment guide for new graduates. Each year, the editorial team at the Canada's Top 100 Employers project reviews thousands of employers to determine the academic qualifications they actively seek in young job-seekers".

Britannia Crossing Launches the ParkPlus System

ParkPlus System Launches in Britannia Crossing

The ParkPlus System went live at Britannia Crossing, located at the corner of Elbow Drive and 50th Avenue SW, on June 1, 2021. This facility contains a timed surface lot and 90 minutes of free underground parking for patrons to the facility.

2021 Customer Satisfaction Survey Results

2021/2022 Customer Satisfaction Survey Results

Findings from this annual survey serve as an important tool for understanding the needs and perspectives of our customers and help to identify areas for improvement.

In this survey, we heard that 94 percent of our customers were satisfied with our surface lots and parkades, and that 90 percent agree that the CPA provided good quality of services.

Check out our downloads section to see a snapshot of our Customer Satisfaction Survey results.

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"If you’re looking to get out of the house then Calgary’s PARK PARK may be your pastel dream come true and it's open now."

@narcitycanada on Instagram

Calgary's #highparkyyc and Park Park featured on @CNN's Tomorrow Transformed show. Thanks to incredible leaders like Rachel Knight at @CalgaryParking, #yyc is "at the forefront of preparing for a future when less parking is needed." #yyccc

The #yyc Innovation Centre is so popular for photographers, @CalgaryParking set aside the best section just for photo taking! Go take your shot!

@HeySeto on Twitter

This morning I had the opportunity to tour Platform Calgary Innovation Centre and learn more about the amazing work they are doing in collaboration with Calgary Municipal Land Corporation & Calgary Parking Authority. Our #startup community will benefit tremendously from this initiative and I am confident that Calgary’s best years are still ahead of us!

Abed Harb on Twitter

Mainstreet Bowness Business Improvement Area: Yesterday was National Dog Day! Here’s a few four- leggeds who stopped for a photo shoot a while ago on our “I♥️Bowness” bench!  A BIG Thank You to Daisy TheBloodhound  @mikah_the_bordernese @einsteinthebuddybutt and @BackinthePackdogdaycare for taking this opportunity to enjoy Mainstreet Bowness! Thank you Calgary Parking Authority for helping us to fund this awesome bench for moments JUST like...

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East Village is getting even more vibrant. You may have noticed that the 9th Avenue Parkade and Platform Innovation Centre is very near completion. You might also be thinking to yourself, a parkade…so what? This is no ordinary parkade, people!

@EastVillageYYC on Twitter

If you can, the app/text system is a godsend. I just have to text "#### start" to their phone number

@danellew on Twitter